Ordering From Wings In The Night: Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Our site is SSL secured for safe online shopping.
The price quoted is what you pay, with no hidden extras and all prices include VAT. The only other cost that will be added is postage.
Overseas postage can be variable depending on items ordered so all orders to go overseas will be weighed when packed and if too much postage has been paid we will refund the difference, if not enough postage has been charged we will bill you the difference.
Free delivery over £30 is only available on orders going to a UK mainland address by Royal Mail 2nd Class Recorded, all other services will be charged for.
Delivery schedule: We try to process and dispatch all orders within one working day unless advertised as delayed or pre-order, a wide selection a delivery options are available each with estimated delivery times. On rare occasions we may miscalculate stock levels so an order may be slightly delayed while we order more stock.
All our postage prices are based on the weight and size of your order.
UK Postage: We provide a varied selection of postal services at different prices and each with a different level of compensation. It is the customers responsibility to select a delivery method with adequate insurance for the value of the order. We try to ensure that the price you pay is not excessively high but with so many size and weight guidelines this can on happen on some occasions, if you think you have been charged/quoted too much please contact us so we can give you the exact cost. Our prices do include a small amount for postage materials.
Overseas Postage: Overseas postage costs vary between weight and size so postage costs quoted are estimated, final postage costs will be calculated taking both into consideration and if postage paid doesn't cover the cost, you will be billed the extra before posting. We reserve the right to change an order if adequate postage isn't paid.
If you would like a postage quote before placing an order contact us stating the items you would like to order and the country you live in and we'll give you an exact cost. When placing an order from overseas please be aware that It is the customers responsibility to select a delivery method with adequate insurance for the value of the order.
Royal Mail Airmail Not Tracked = Up to £20 Compensation
Royal Mail Airmail Tracked = Up to £250 Compensation
Items lost or damaged in the post: It is the customers responsibility to select a delivery method with adequate insurance for the value of the order.
Royal Mail 1st or 2nd Class Standard = NO Compensation included - All post is tracked so if the online message states delivered then compensation will not be paid unless Royal Mail compensate us.
Royal Mail 1st or 2nd Class Recorded = Up to £50 Compensation
Royal Mail Special Delivery = Up to £500 Compensation
Ups Courier = Up to £50 Compensation (We will pay for additional insurance if the order value is over £50)
All our post provides online delivery confirmation but insurance isn't included so recorded delivery should be selected. Any order that is damaged/lost and was not covered with adequate insurance will only be compensated with the amount Royal Mail or the relevant carrier issues in a claim.
If you haven't received your order within 20 working days from the estimated delivery date we require a written statement from you as Royal Mail investigate most lost claims. We will then fill out any necessary claim forms online which we will submit together with your statement. All correspondence from us and the postal carrier will be shared with the customer and all updates as we receive them. A refund will be made as soon as we have clearance from Royal Mail. This can take several weeks but we will endeavor to keep you informed of all developments as appropriate.
As soon as you receive your order please check it carefully for faults and ensure clothing fits before disposing of packaging/labels as returns are not accepted without these. If you need to return an item please follow the steps set out in our returns policy.
Our Returns Policy: Under The Distance Selling Regulations 2000 you are entitled to cancel your order within 7 days of it being placed. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
As a business our returns policy has been set out to follow this regulation. If you are not happy with your purchase you must email us within 7 working days of receipt of your order to inform us and then return it to us within 14 days of receipt. We will make a cash refund, provided the goods are returned within this time in the same resalable condition and in their original packaging, labels still attached to clothing*. Please return the delivery note with the item and state the reason for the return, i.e.. faulty, doesn't fit, don't like, poor condition etc. Postage costs are non-refundable. All returns that are received outside of our returns policy will be individually assessed and a gift voucher refund may be given instead to use on other goods from Wings in the Night.
For hygiene reasons we do not accept returns of earrings.
Our full returns information can be found on our dedicated Returns page.
If your order qualified for free delivery, this will them become payable if your order total falls below the threshold.
Return Address: Wings in the Night, Old Tremodrett Manor, Roche, Cornwall, PL26 8LP
NOTE: We do not supply wholesale as we do not carry enough stock.
All content on this website is the property of:
Wings in the Night at www.wings-in-the-night.co.uk
Copyright © 2006-2017 Wings in the Night at www.wings-in-the-night.co.uk. All rights reserved.
As a user, you are authorised only to view, copy, print and distribute documents on the website as long as (1) the document is used for information purposes only and (2) any copy of the document or part copy includes the following copyright notice: Copyright © 2006-2017 Wings in the Night at www.wings-in-the-night.co.uk. All rights reserved.
Copyright of pictures on Wings in the Night: Some of the images we display on our site have been provided under license by our supplier(s) and are protected by copyright law. No images or associated product descriptions may be copied and used elsewhere in any media for any purpose whatsoever, without the specific written permission of the copyright holder
Wings in the Night is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Wings in the Night may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to, telephone or email us as soon as possible. We will promptly correct any information found to be incorrect.If you have any questions please contact us